PROGRAM CANCELLATION AND MAKEUP POLICY: Asphalt Green reserves the right to cancel classes due to low enrollment. Cancellation decisions may be made up to the third week of classes. When possible, Asphalt Green will provide an alternate class. If this is not possible, a credit or refund will be issued to the registrant.
Attendance to scheduled classes is the responsibility of the participant. Up to one (1) makeup per student per term will be granted, based upon availability and are not guaranteed.
If Asphalt Green cancels a class due to an unforeseen, uncontrollable circumstance (i.e. pool closure) a makeup class will be offered. In the event a makeup cannot be arranged, a credit will be issued upon request.
WEATHER CONDITIONS: If NYC public schools are closed due to inclement weather, program classes will be canceled. No makeup classes, credits, or refunds will be granted. Asphalt Green reserves the right to cancel program classes due to inclement weather during days public schools are not in session. A makeup or credit will be offered upon request should a class be canceled three (3) or more times in a single term due to weather conditions. Please call us at 212.369.8890 (Upper East Side) or 212.298.2980 (Battery Park City) prior to coming to Asphalt Green during inclement weather. Specialty training classes are canceled due to inclement weather on a case-by-case basis.
OUTDOOR CLASSES AT UPPER EAST SIDE CAMPUS: If NYC public schools are open and an outdoor class is canceled due to inclement weather, up to one (1) makeup will be provided upon request per term. A credit will be offered upon request should a class be canceled three (3) or more times in a single semester due to weather conditions, and all makeup options have been exhausted.
MAKEUP AND CREDIT CONDITIONS: Makeup classes are subject to availability and cannot be guaranteed. Makeups expire at the end of the term and are not transferrable. Credits are kept on file at the Registration Office for one year. A credit letter will not be mailed. Credits must be redeemed in person at the Registration Office prior to registering for a new class. Should you elect to donate your credit or refund to Asphalt Green’s Credits 4 Kids Program, please call the Registration Office prior to the end of the term.
REFUND POLICY: All refund requests must be submitted in writing to the Registration Office. Refunds are computed from the date received (not postmarked). The program refund schedule is as follows: For 100% refund or credit –written request must be received one week prior to the first scheduled class. For 75% refund or credit – written request must be received two days prior to the second scheduled class.
NO REFUNDS OR CREDIT will be granted after the second scheduled class session. Pro-rated fees are not available. All Asphalt Green programs are subject to change or cancellation. Asphalt Green is not responsible for providing makeups, credits, or issuing refunds for programs missed as a result of illness, emergencies or other events beyond the control of Asphalt Green. Please allow four to six weeks from receipt for processing a refund request. The handling charge for all requested refunds is $15.00. Registration handling fees are not refundable. For some programs, such as year-long programs and camps, there may be exceptions which will supersede the above policy. Credits expire one year from the computed date. Credits may be redeemed online, over the phone or in-person.
CREDIT EXCEPTIONS will be given if, upon a doctor's order, a program user cannot physically receive the services because of a significant physical disability or condition. The program user will receive an extension of eight months to use their program credit. Or, if the program user moves his or her residence or place of business more than 25 miles from Asphalt Green, the program user may transfer their program credit to another family. Proper documentation, such as a utility bill or lease will need to be submitted to Asphalt Green management.
FAMILY AND PRIORITY REGISTRATION POLICY: To qualify for reduced member rates during family and priority registration, all outstanding balances must be paid and your membership must be active. If your balance is not paid, you will be able to register early but will be required to pay the non-member rate. We will be happy to assist you in completing the payment process. Please contact the registration department at your appropriate campus: Upper East Side - 212.369.8890 x2080, Battery Park City - 212.298.2900 x2916. If you would like to unfreeze your membership, please email the biling department at your home campus. Upper East Side – firstname.lastname@example.org, Battery Park City – email@example.com.
FITNESS CLASS CANCELLATION AND NO-SHOW POLICY: Cancellations require 24-hours' notice. If you accrue three no shows or late cancellations (within two hours of your reservation), your registration capabilities will be suspended for seven days. After seven days, you will be able to book a swim, fitness center, or group exercise reservation. After a third no show, every subsequent no show will result in a one-week suspension. All no-shows and late cancellations will reset quarterly.
Please note, you must cancel online or through the Asphalt Green app.
PERSONAL TRAINING: All personal training packages are non-refundable outside of the following extenuating circumstances:
- Injury or illness: client may be granted a medical extension with doctor’s note (sessions extended for up to six months past expiration date).
- If you wish to transfer personal training sessions to 1) another program or 2) another member, you can transfer 85 percent of the unused session value.
- Trainer transfer: you always have the right to transfer your sessions to another trainer at no cost to you; if your trainer leaves, you will be able to transfer 100 percent of remaining sessions to another trainer in any training category. You will receive one additional session to try another trainer. If you do not wish to work with another trainer, you may receive a refund of 50 percent of total value of unused sessions
- Relocation: if you are moving and provide the necessary documentation (lease, utility bill with your name on it), you may get a full refund for the value of your remaining sessions.
- 1 session: expires 30 days from purchase
- 3-pack: expires 30 days from purchase
- 6-pack and 12-pack: expire six months from purchase date
- 24-pack and 48-pack: expire 12 months from purchase date
Cancellation Policy: All training sessions must be cancelled at least 24 hours in advance of the start of the appointment time. Any late cancellations will be charged the full session price.
PILATES AND YOGA PRIVATE TRAINING AND STUDIO CLASSES: All cancellations for Pilates and yoga private training, and studio Pilates classes must be made at least 24 hours before the appointment to avoid forfeiture of the entire fee.
Asphalt Green shall not be held liable in any way for a delay or failure to perform its services, access to its facility or other duties if the delay or failure to perform is due to causes beyond its control including, but not limited to acts of God, war, terrorism, acts of the government, fire, floods, epidemics, pandemics, quarantine restrictions, strikes, labor disputes or work stoppages, and freight embargoes. Asphalt Green shall promptly notify the customer of such force majeure condition. When a force majeure condition exists and is announced by Asphalt Green, the terms of this paragraph and the following shall supersede all other policies related to closures, credits, refunds and suspension of dues. Asphalt Green shall not be required to act or remediate customer inquiries in any way until the force majeure condition ceases to exist.
As it relates to PROGRAMS (Sports, Aquatics, and Camps), best efforts will be made by Asphalt Green to reschedule all sessions. In the event that make-up sessions cannot be issued, a credit will be issued less administrative and/or prepaid expenses* and will be applied to the customer's Asphalt Green account.
As it relates to MEMBERSHIP, all member dues will be suspended upon the announcement of the force majeure condition. Dues collected in error during the closure shall result in a membership term extension of equal value.
As it relates to COMPETITIVE TEAMS, upon closure, Asphalt Green shall immediately provide experience continuation through a virtual environment for a period of 4 weeks. Customers will not be compensated in any way for the first 4 weeks of closure. For closures extending beyond 4 weeks, customers may elect to opt out of virtual training and can begin receiving account credits on a pro-rated, weekly basis. Athletes that choose to continue with virtual training will not receive any form of compensation.
As it relates to RENTALS, Asphalt Green and the customer agree to reschedule the interrupted event at a mutually convenient date and time. If the Event is not rescheduled within one (1) calendar year, Asphalt Green shall provide an account credit for a future event.
MEDICAL EXCEPTION – If a customer cannot physically receive services upon Asphalt Green’s reopening because of a physical disability or a medical condition (verified by a doctor’s note), the customer will receive an extension of eight months to use their program credit (total 20 months).
LOCATION EXCEPTION – If a customer moves his or her residence or place of business more than 25 miles from Asphalt Green, the customer may transfer their credit to another family. Proper documentation, such as a utility bill or lease will need to be submitted to Asphalt Green management.
NO REFUNDS – Under no circumstance will Asphalt Green issue a refund during a force majeure condition. Customers’ investment will be honored through program delivery (make-up) OR via account credit OR a combination of both. No exceptions.
All aforementioned credits and make-ups will not be administered until the force majeure condition has ended and Asphalt Green operations have resumed. Refunds will not be an alternative to an account credit and will not be issued under any circumstance as a result of a force majeure condition. Credits will be valid for a period of 12 months from date of issuance.
*Nonrefundable prepaid and administrative expenses vary by program and will be communicated by the organization accordingly.