Asphalt Green’s Response to Coronavirus (COVID-19)
As of July 27, 2020
Q: What is the cancellation policy for missed programs & classes?
A: The value paid for any programs/classes that were cancelled as a result of COVID-19 will be honored in full. In accordance with our cancellation policy (below), Asphalt Green will make every effort to schedule make-up sessions for missed classes. In the event that make-up classes cannot be issued, a credit for the prorated value of your remaining classes will be issued to your Asphalt Green account. This credit will be valid for use on purchases made until one year from the computed date, and can be applied to any class or program at Asphalt Green. It is not transferable or refundable.
PROGRAM CANCELLATION AND MAKEUP POLICY: If Asphalt Green cancels a class due to an unforeseen, uncontrollable circumstance (i.e. pool closure) a makeup class will be offered. In the event a makeup cannot be arranged, a credit will be issued upon request. View our complete list of policies here.
Q: What is the timing for credits?
A: While we are honoring each program’s full terms and conditions, please be patient that there may be a significant delay in administering transactions due to limited availability to personnel and systems. All make-up classes and credits will be assessed and administered once Asphalt Green has reopened and resumed programs. Any refunds due, as per Asphalt Green's standard terms and conditions, will also be issued once the organization is fully operational. We appreciate your patience.
Q: If my child is on a competitive team (AGUA, AGSC, etc.), what will their experience be?
A: For all competitive team updates, please contact your child's program head directly.
Q: What happens to my membership while you are closed?
A: Your membership will be automatically frozen for the duration of the closure. You will not be billed again until Asphalt Green reopens. Once Asphalt Green reopens, your membership will automatically be unfrozen, and you will be able to access the facility.
Several members have elected to continue to pay their dues to help Asphalt Green’s efforts to continue to compensate staff. If you would like to elect to do that, you can do so here.
Q: Who should I contact if I have questions?
A: The best way to reach us is through email. Our staff is working remotely. Visit our contact page to determine your point of contact.
Q: How can I stay active?
A: Though our facility is closed, we plan on sharing ways you can stay active at home. We are offering virtual personal training and group exercise classes through Zoom. Plus, follow us on all of our social media channels (Instagram, Facebook, and Twitter) for workouts you can do without equipment and at-home fitness tips.
Q: How can I reduce my risk of becoming sick?
A: Wash your hands with soap for at least 20 seconds, avoid touching your face, stay home if you are not feeling well, and practice social distancing.
Q: Where can I get more information?
A: Additional resources can be found here:
- Centers for Disease Control and Prevention (CDC)
- New York State Department of Health
- World Health Organization (WHO)
In response to ongoing developments regarding the coronavirus (COVID-19), we have made the difficult decision to close our facilities and suspend all programs and classes, effective Sunday, March 15 at 8pm. We look forward to reopening as soon as possible and will determine a date once we have more information.