Hospitality Manager

Are you looking to use your front desk experience in a new setting? Are you ready to manage a staff that meets and greets a large number of visitors each day? Asphalt Green is a non-profit focused on getting people moving. We run two sites our original location on the Upper East Side and a newer facility in Battery Park City. We are looking to hire an experienced individual to manage 35+ Guest Services Reps between both campuses. Qualified candidates will have 3+ years of management experience in hospitality, fitness, or a similar retail business. Note that related management experience is a requirement for the role.

Working closely with other members of the department's management team, this position will be responsible for staffing, training, and scheduling along with time and attendance and payroll (Asphalt Green uses Paycom for Payroll/HR) while ensuring high-quality customer service in a very busy environment. Management responsibilities also include day-to-day staff performance and annual reviews. Guest Services Reps cover shifts that run from 5am to 11pm weekdays and 5am to 9pm weekends.



  • Develop performance standards for the Guest Services team; model and drive the service quality of the department.
  • Initiate and maintain effective communication between the front desks and other departments ensuring that the GSRs are aware of what is happening at the facilities so as to provide accurate information to members, program users and guests.
  • Coordinate with the Director of Membership to help resolve escalated guest complaints finding appropriate solutions.
  • Manage customer feedback effectively; convert guest issues and compliments into opportunities for improvement to products and services offered where possible.
  • Maintain and share accurate information on the day to today operations.
    • Regular facility hours of operation and any modified schedules.
    • Asphalt Greens facilities, features, and services
    • Departmental contacts, policies, service procedures, and standards
    • Daily programming and upcoming events
  • Monitor and maintain the condition and cleanliness of Guest Services work areas.
  • Handle other tasks as necessary or required.



  • Bachelor's degree in hospitality or equivalent work experience.
  • Demonstrated work history of hiring, training, and managing a large staff.
  • Exemplary in-person, phone, and email customer service skills with the ability to handle multiple tasks and priorities simultaneously.
  • Self-starter with the ability and willingness to identify and implement opportunities for improvement.
  • Excellent time management, organizational, and follow-up skills; strong interpersonal and problem-solving skills.
  • Proficient in the use of Microsoft Office programs; experience with Salesforce preferred.


Note: This is an on-site role with frequent travel between the two locations expected along with some weekend work.


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