Asphalt Green’s Response to Coronavirus (COVID-19)
As of April 15, 2021
Q: Is Asphalt Green open?
A. The fitness centers and pools are open to members. Select programs are available in-person and online. Learn more.
Q: How do I get off of freeze?
A: If you are currently a member on freeze and would like to reactivate your membership, please email your respective campus:
- Battery Park City: firstname.lastname@example.org
- Upper East Side: email@example.com
Q: What changes when I get vaccinated?
A: Visitors are exempt from our quarantine policy if they are fully vaccinated, meaning at least two weeks have passed since their final dose. They must send a photo of their vaccination card to firstname.lastname@example.org. This means fully vaccinated people can return to Asphalt Green immediately if they travel, if a member of their household tests positive for COVID-19, or a member of their household comes in contact with someone who has been infected. All of our other COVID-19 policies still apply, including wearing a face covering at all times except while in the pool, filling out a health questionnaire before every visit, and social distancing.
Q: When can I make a reservation for the pool, fitness center, gymnasium, Masters practice or group exercise class?
A: Reservations can be made on a rolling basis two weeks in advance. The reservation window is open from 5am to 11pm daily.
Q: How do I make a reservation?
A: Manage your bookings online or by downloading the Asphalt Green MindBody app (we recommend using the app). Here’s how to reserve time at our facility:
1. Download the Asphalt Green app (powered by MindBody) on your mobile device.
2. Open the app to log in.
3. If you have never purchased a program, create a login and password. Use the email address you provided Asphalt Green when you joined, then reset your password.. If you have signed up for personal training or another fitness offering, use the same login and password.
4. Make a reservation.
You’re all set! If you need to cancel, you can do so through the app or online — no need to call.
Need more assistance? View our step-by-step guide
Q: How do I log in to my Asphalt Green MindBody account?
A: If you have purchased fitness programs in the past (personal training, Pilates, etc.), use the same login that you used for those offerings. If you have never purchased a fitness program, use the email address you use for your Asphalt Green, and update your password.
Q: How much time can I reserve each day?
A: Members may make one 60-minute reservation in the pool each day. Members may also make multiple 60-minute reservations in the fitness center or 30-, 60-, or 90-minute gymnasium reservations in the same day. Members may also make reservations for multiple group exercise classes.
Q: Can I modify or cancel a reservation?
A: You can modify or cancel your reservation through the Asphalt Green MindBody app or online. Cancellations require 24-hours' notice.
Q: What is your cancellation policy?
A: Effective April 15: If you accrue three no shows or late cancellations (within two hours of your reservation), your registration capabilities will be suspended for seven days. After seven days, you will be able to book a swim, fitness center, Masters, or group exercise session. After a third no show, every subsequent no show will result in a one-week suspension. All no-shows and late cancellations will reset quarterly. Though it will only be noted if you cancel within two hours of your reservation, Asphalt Green encourages 24 hours' notice for cancellations. Please note, you must cancel online or through the Asphalt Green app.
Q: How do I complete my health screening?
A: A health screening must be completed before every visit to Asphalt Green. You will receive an email on the day of your reservation with a QR code linking to the questionnaire. You can complete the screening here or on your mobile device. View step-by-step instructions.
Q: Are the locker rooms open?
A: The locker rooms will be open to change clothes, use the restroom, pre-swim rinse, and store your belongings. However, the steam room and sauna are unavailable. To reduce foot traffic, we recommend bringing as few belongings as possible.
Q: If I rent a locker, how can I collect my belongings?
A: If you need items from a rented locker, email email@example.com to schedule a time to collect your belongings.
Q: Where can I store my personal belongings?
A: The locker rooms will be open to store your belongings however. To reduce foot traffic, we recommend bringing as few belongings as possible and arrive ready to work out.
Q: Will I be able to shower at Asphalt Green?
A. Per New York State Department of Health mandate (Article 165), a limited number of locker room showers are available for a pre-and post-swim rinse only. A pre-swim rinse with soap is required. All other uses of showers are strictly prohibited. This policy is strictly enforced, and those who do not comply risk having their membership suspended. We encourage swimmers to arrive and exit in their swimsuit to reduce foot traffic in locker rooms.
Q: Will saunas and steam rooms be available?
A: At this time, the steam room and sauna are unavailable.
Q: Does lap swim include deep water running?
A: Yes, you may do your choice of exercise in your assigned lane. If you choose to do deep water running, you must bring your own gear. Please note that the pool is configured for lap swim, so deep water runners may need to adjust accordingly.
Q: When will group and water exercise classes resume?
A: Group exercise classes returned March 22, 2021. View Upper East Side and Battery Park City schedules. Water exercises classes are considered a separate category and still on pause, as directed by State and City officials. We are waiting for their guidance regarding when water exercise classes can resume.
Q: Can I take more than one class in a day?
A: Yes, you can register for multiple classes in a single day.
Q: How many people are allowed in a class?
A: Class sizes vary depending on the studio size. We are operating at or below 33% capacity, as directed by the State and City. The maximum class size is between eight and 14 people.
Q: When are water exercise classes coming back?
A: Water exercises classes are categorized differently than group exercise classes and are still on pause, as directed by State and City officials. We are waiting for their guidance regarding when water exercise classes can resume.
Q: Is the gymnasium in Battery Park City open for recreation time?
A: The gymnasium is open for member recreation as of November 1, 2020. Reservations are required.
Q: Why are the windows in the fitness center and group exercise studios closed?
A: Our upgraded air filtration system, CASPR (Continuous Air and Surface Pathogen Reduction), functions best with the windows closed. CASPR is the same system that services general surgery units in hospitals. Opening the windows reduces its efficiency. It’s more effective to control the environment with the windows closed.
Q: Can I drop-in or bring a guest?
A: Only members are permitted to use the facility at this time. Guests and drop-ins are not permitted until further notice. Nonmembers may purchase individual group exercise classes.
Q: Will my temperature be checked when visiting Asphalt Green?
A. All visitors are required to have their temperature checked upon arrival to the facility. Persons with a temperature at or above 100.4 degrees will be sent home immediately and must obtain a negative COVID-19 test or be symptom free for 72 hours before returning to Asphalt Green
Q: Do I have to quarantine before returing to Asphalt Green if I travel outside of New York state?
A: All domestic and foreign travelers are required to abstain from visiting Asphalt Green for 14 days from the time of arrival back in New York. Travelers from Connecticut, New Jersey, Pennsylvania, Massachusetts, and Vermont are exempt.
Q: What is your lost and found policy?
A: Valuables (keys, jewelry, phone, wallet, glasses, etc.) are kept for up to three months. Swimsuits are kept for up to 72 hours. Non-valuables (water bottles, swim caps, goggles, clothing, etc.) are kept until the end of business day.
Q: Can I watch my child practice?
A: Spectator access is limited and varies by program. Details will be communicated to all registrants by the program's manager.
Q: What is the cancellation policy for missed programs & classes?
A: The value paid for any programs/classes that were cancelled as a result of COVID-19 will be honored in full. In accordance with our cancellation policy (below), Asphalt Green will make every effort to schedule make-up sessions for missed classes. In the event that make-up classes cannot be issued, a credit for the prorated value of your remaining classes will be issued to your Asphalt Green account. This credit will be valid for use on purchases made until one year from the computed date, and can be applied to any class or program at Asphalt Green. It is not transferable or refundable.
PROGRAM CANCELLATION AND MAKEUP POLICY: If Asphalt Green cancels a class due to an unforeseen, uncontrollable circumstance (i.e. pool closure) a makeup class will be offered. In the event a makeup cannot be arranged, a credit will be issued upon request. View our complete list of policies here.
Q: What is the timing for credits?
A: While we are honoring each program’s full terms and conditions, please be patient that there may be a significant delay in administering transactions due to limited availability to personnel and systems. All make-up classes and credits will be assessed and administered once Asphalt Green has reopened and resumed programs. Any refunds due, as per Asphalt Green's standard terms and conditions, will also be issued once the organization is fully operational. We appreciate your patience.
Q: If my child is on a competitive team (AGUA, AGSC, etc.), what will their experience be?
A: For all competitive team updates, please contact your child's program head directly.
Q: What happens to my membership while you are closed?
A: Your membership will be automatically frozen for the duration of the closure. You will not be billed again until Asphalt Green reopens. Once Asphalt Green reopens, your membership will automatically be unfrozen, and you will be able to access the facility.
Several members have elected to continue to pay their dues to help Asphalt Green’s efforts to continue to compensate staff. If you would like to elect to do that, you can do so here.
Q: Who should I contact if I have questions?
A: The best way to reach us is through email. Our staff is working remotely. Visit our contact page to determine your point of contact.
Q: How can I stay active if I'm not ready to come to the facilities?
A: We are offering virtual personal training and group exercise classes through Zoom. Plus, follow us on all of our social media channels (Instagram, Facebook, and Twitter) for workouts you can do without equipment and at-home fitness tips.
Q: How can I reduce my risk of becoming sick?
A: Wash your hands with soap for at least 20 seconds, avoid touching your face, stay home if you are not feeling well, and practice social distancing.
Q: Where can I get more information?
A: Additional resources can be found here: